Apartment owners' FAQs
Everything you need to know
Find out more about how GowithOh ensures both a great client experience and maximum occupancy levels for apartment owners across Europe.
- Working with us
- Who is ?
- Why work with ?
- How does your service to owners work?
- Will I have somebody to contact at ?
- What is your lowest price guarantee?
belongs to Open House Group, which we founded in 1997. Today it’s one of the leading companies in the field of online apartment rentals. Our various websites include: Oh-Barcelona, Oh-Berlin, All-Paris-Apartments, Oh-Rome, Oh-Florence, Oh-Venice, Oh-London, Oh-Prague, Oh-Vienna, Oh-Dublin.We have over 16 years’ experience in offering online accommodation to clients, which means when you work with us you are gaining a seasoned industry hand. We offer our clients a choice of over 2450 apartments, guaranteeing the lowest price available in the marketplace and customer care 365 days of the year in a choice of five languages.
Our company is made up of five departments in total, whose responsibilities include customer service, a service dedicated to owners, promotion of apartments and commercial management.
When an owner first gets in touch with us, we ask for some basic details about the apartment. The service we offer you throughout is completely free – from sending a photographer to your apartment to publishing all of its details online. We handle all client requests, emails and phone calls, and we only send you confirmed bookings.
When the client confirms their booking online, they pay an initial down payment, which is a percentage of the rental the owner receives. This means that if there are no bookings, we don’t receive any payments. So you can see why it’s as much in our interest as yours to secure the maximum number of bookings for your apartment.
The only responsibility you have, after your apartment details go live, is to update the availability dates in the calendar, organise check-in and check-out and, of course, maintain the apartment.
At every stage of the process, from the initial publication of your apartment’s details to its ongoing promotion, we are focused on achieving optimal profitability.
Yes, you will be given the details of a dedicated contact person from our Product Management Department. This person will speak your native language and will be available to sort out any issues you may have.
To remain competitive and successful it is absolutely essential that the apartment prices published on our website are the lowest in the marketplace, and this is our guarantee to our clients. This includes the publication of the property on other websites, the owner’s own website or within the accommodation itself, including last-minute offers.
- Getting ready to advertise your apartment
We don’t charge you anything for this – the whole process is free.
- How do I register my apartment with ?
- How much does it cost to publish my apartment on the website?
- Who writes the description of my apartment?
- Who prepares the floor plan of my apartment?
- What should I do if I don’t have any photos of my apartment?
Don’t worry. We know not everyone is Shakespeare.
We employ a team of professional copywriters whose responsibility it is to write the apartments’ descriptions, to make sure your property is portrayed in the best possible light.
When the apartment’s details are published online, we’ll ask you to send us a simple sketch of the layout (roughly showing where the kitchen is in relation to the bathroom, and so on). We’ll then send this drawing to a professional artworker who will draw up a more detailed floor plan before uploading it. There’s no charge for this process.
Initially, you will need to upload some photos of your apartment so that we can assess its suitability for our clients. Once it’s accepted and we’re getting it ready to be published online, if you don’t have high-quality photos we can send our professional photographer to come and take some great shots of your property so that it’s really showed off to its best online.
- Legal matters
- What’s the duration of the contract and how can I cancel it?
- Who decides the price at which my apartment will be rented out?
- How do I receive my income?
- Is there any charge for the commercial monitoring of my apartment?
The contract is valid for one year and it’s automatically renewed after this time. Having said that, if for some reason you would like to cancel your contract with us, you can do this at any time (while honouring confirmed bookings, of course). We don’t want to hold anyone hostage!
If you have a non-exclusive partnership with us, you will work with our commercial and product management departments to decide on the price that will achieve the most bookings for your apartment.
If you’re working with us exclusively, (with or without full management) we’ll advise you on the prices we think will achieve optimal profitability for your property.
Our clients pay the rental price of the apartment to the owner when they check in to the accommodation. You decide which method of payment you will accept - cash or credit card.
Only in the case of an exclusive partnership does the client pay the rent directly to us before arrival. In this case, we will pay you the full total from your monthly bookings at the start of the following month, directly into your bank account.
Our commercial department is constantly working to achieve optimal performance from your apartment; advising you on sales, prices and every other aspect of its success. We offer this service free of charge to apartment owners.
- Once your apartment’s online
- How do I update my apartment’s availability dates?
- I have several registered properties and it’s hard to keep track of them all in one calendar. Can I synchronise my flat’s availability dates with your online system?
- Can I apply special offers to my apartment?
- How can I contribute to the success of my apartment?
- What should I do if a problem comes up with my client?
When we upload details of your property, we’ll send you a username and password so that you can access your own secure area of the website. You’ll be able to update the apartment’s availability dates in this area.
The process is very simple and you’ll be walked through it by your dedicated contact person in our product management department.
We realise that having to update all your apartments’ availability dates manually is a huge hassle. We work with various companies to address this. If you’d like more details on the IT solutions we can provide, please contact us.
Yes, every owner can apply special offers (last-minute offers) from within the secure area of the GowithOh.com website. Once you’re logged in to this secure area, you’ll see an option that allows you to apply or remove last-minute offers at any time. We will explain this to you in more detail once the property is online.
You might also be interested in our automated service, which is ideal if you’re short of time.
We want to have a successful working partnership with apartment owners – one that’s based on commitment and professionalism.
You can play your part by regularly updating your apartment’s availability, confirming reservations quickly and offering last-minute discounts on your property. We would also ask you to make sure that your contact person and guests can always get in touch with you. Maintaining your flat to a high standard and being willing to adapt your prices in line with market demand are also essential.
You can phone our customer support and product management teams to talk over any problem or incident that may arise. Our customer support team can be reached 365 days a year, providing you with maximum assurance and assistance.